How to resolve deceptive issue with shady car dealer?

This month, I leased a second vehicle with the same dealer. I'm very happy with the car, and I got a great deal; but, I'm upset about something. When I was signing the lease, the Finance Manager offered be a maintenance plan for $11 per month that covers all oil changes and maintenance. Based on the amount I drive, I think it would be worth it for me, but I didn't at the time. The day after signing the papers, I called the Finance Manager and said I wanted to add the maintenance plan. He said he would have to redo the paperwork, and the cost would be $21 per month since the $11 promotion from Honda ended at the end of the month. BS! To me, this is completely unacceptable not to honor what was disclosed to me, especially since the never explained that that the offer was limited. Even if Honda does not honor the offer, the dealership should pay the difference ($360 for a repeat customer? Not too much to ask). How can I go about getting them to honor the original offer? The sales person said I will get a survey call from Honda, and that if I give bad grade the dealership will lose its commission. Is that leverage? Otherwise, I'm considering calling the Attorney General, the FCC and The Consumer Financial Protection Bureau to report the deceptive practices. I will also tell the story on YELP!

Your being a bit of sore loser are you not. You don't really have any grounds to even pursue it to that length. It was a deal they was giving you at the time of the contract signing, you opted out of it, and the chance to take that deal has pass. Stop being a ***** about it an go on.

You are a finance managers dream. That maintenance plan is a crock of BS.

Let's be real: Programs end. You were given an opportunity to sign it and you did not. A delay on your part isn't the dealerships issue. Your best bet is to simply pay for the services you use, such as oil changes, etc.

"How to resolve deceptive issue with shady car dealer?"

There was nothing deceptive about this. They OFFERED you the package, you DECLINED it. The promotion ended, and there's nothing you can say or do that will change that. For example, Toyota has 0% on certain vehicles until October 5th. If you buy one minute after midnight on the 6th, you do NOT get the 0%. This is not the dealer's choice, this is TFS (Toyota Financial Services).

"To me, this is completely unacceptable not to honor what was disclosed to me, especially since the never explained that that the offer was limited."

They WOULD have honored it, had you accepted. They don't have to disclose that it was limited. You typically don't change a contract once it's been signed. Whether it was a day later, or a month is irrelevant.

"Even if Honda does not honor the offer, the dealership should pay the difference ($360 for a repeat customer? Not too much to ask)."

Why would they pay for you? Honda has MILLIONS of repeat customers, they don't NEED your business. Maybe it IS too much to ask.

"How can I go about getting them to honor the original offer?"

You can't. That offer expired. The dealer has no say in this.

"The sales person said I will get a survey call from Honda, and that if I give bad grade the dealership will lose its commission. Is that leverage?"

No. The dealership doesn't lose anything, but the salesman may lose a bonus because of that.

"I'm considering calling the Attorney General, the FCC and The Consumer Financial Protection Bureau to report the deceptive practices. I will also tell the story on YELP!"

Again, they did nothing wrong. You turned down their offer. You made your bed, now lay in it.

Not trying to be rude, just telling you how it is… Good luck.

This is all on you.

So, in other words, because you said "No" to the deal when it was offered you just expect it to stay the same until you want it.

When I first started going to McDonald's they had 19 cent hamburgers and 29 cent cheeseburgers. I DEMAND they still give me my hamburger for 19 cents and my cheeseburger for 29 cents. The best I can remember the fries were only 15 cents.

I mean after all that was the deal presented to me then and it should always be that way.