Theft Claim is being investigated. Should I be concerned?
Earlier this week, my car got broken into and had some interior parts stolen. I called the police immediately and filed a police report. I also called my insurance company and notified them of the incident. They had an adjuster come out and assess the damage. I have been in contact with adjuster and deciding how to proceed. On Friday, he said my claim is being investigated. I'm not sure what this means. He didn't provide too many details but only said that this is common step with theft or partial thefts. Can anyone confirm if this is a normal step?
I drive a car that is pretty common for break-ins (late/ early 2000s Honda) and live in a decent part of town. I had one other car stolen but this was almost 8 years ago and with a different insurance provider. Any input is appreciated.
The adjuster has to get a police report to verify what was stolen. He has to get some prices to determine the amount of your claim. It is routine.
All common and normal procedure. The insurance adjuster is simply verifying the report with law enforcement and making repair cost estimates. All part of the regular routine.
They ALWAYS investigate claims. Each and every one. They want to know if and how much they will have to pay.
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