Is the 10th Gen Civic all that good?

That is the car that I see the most on the road.

I have a friend that owns the 2017 Civic EX and the 2019 Civic LX. I have been in both and it feels luxurious.

They both tell me they got it due to pricing and reliability, and that Honda has really taken care of them as customers

Luxury? Have you been in a luxury car? Lexus has some luxury and holds top spots for the reliability. Honda makes decent cars.

What has Honda done for them? Generally a happy customer never would have to contact Honda. You end contacting the manufacturer when the dealer can't or won't help you.

Test drive it and, if you like it, buy one.