Dealer dented my car. What is the proper course of action?

I bought a brand new 2014 Honda Civic EX and noticed that the heated seat doesn't work on the driver side. Took it in for service and they had to order parts and had me come back in. I dropped the car yesterday morning, they filled out the vehicle inspection sheet to ensure that there are no damages to the car. When I picked up my car in the evening I noticed huge dents on the hood and the grill. I spoke to the service rep and the service manager. They took pictures and said they will need to review the video footage to see what happened. The service rep did claim that there were no damages on the car when it was dropped of.
They are going to call me back today and while I wait for it I just want to be ready so that they don't screw me over… And also, the heated seat is still not fixed…
Any suggestions?

What they are trying to determine is if someone else hit your car in the lot so they can go after them for repairs. At any rate the vehicle was in there care and they are responsible for its safe keeping.

Exercise some patience while they sort this out. You are not going to get screwed, they can't stay in business doing underhanded things.

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