After replacing our car battery, our remote starter just turns and turns without actually starting the car?

My wife has a 2010 Honda Fit and we just had to replace the battery. We got a remote starter installed from Best Buy in either 2010 or 2011. But after the recent battery replacement, the remote starter responds by just cranking and not starting. It does like three sets of cranking before stopping. I don't remember the brand of remote starter, but anyone have any insight of what I need to do?

Disconnect the battery negative for 10 minutes and try it again, sparking of the battery bolt can scramble the brains sometimes on aftermarket alarms and remote starters. Try to get the batt clamp on fast without excessive sparking.